Customer Support Desk

Frequently Asked Questions 23

• How do I use this knowledge base?
• Is my browser supported?
• How do I reset my password?
• How do I setup a full access user account for EnGage?
• How do I schedule my screen to turn off?

View all 23

Glossary of Terminology 41

• Approval
• Assignments
• Attribute
• Attribute Sets
• Audio program

View all 41

Login 1

• How to reset login password for OnSite

Tutorial video 1

• OnSite User Tutorial

Publishing content 3

• How to publish an OnSite Message
• OnSite Media
• Supported Media Formats

Admin 2

• Getting Started with OnSite - For Admins
• OnSite Media

Sites tab 15

• Setting Up Site Hierarchy
• Screen Capture Tool
• Reading Informational Tabs: Assignments
• Player Management - Understanding Recent Play Logs
• Alternate Site Types: Mirroring a Site

View all 15

Players tab 0

Screen Management 6

• Screen Monitoring with RS-232
• Screen On/Off scheduling
• Troubleshooting an RS-232 issue
• Current Touch Screen and Media Player Supported Hardware
• Caution When Applying Touch Drivers to Players

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Users and Admins 3

• How to reset login password for EnGage
• User Roles
• EnGage full access user

Reports (Network management) 3

• Step by Step: Creating a network report
• Site Specific Reports
• Operational Reports

EnGage Player 11

• USB key update instructions: EnGage server connection settings
• USB key update instructions: Static IP Site Network Settings
• USB key update instructions: DHCP Site Network Settings
• USB key update instructions: Wireless Network Settings
• USB key update instructions: Default Connection Schedule

View all 11

EnGage Connectivity Requirements 3

• EnGage CL4 Connectivity Requirements
• EnGage CL4 HTTPS Only Connectivity Requirements
• EnGage CL7 Connectivity Requirements

EnGage Connectivity Test tool 2

• Connectivity Test Tool Download Link & Instructions
• How to set a Static IP Address on a laptop

RMA 1

• Media Player RMA Checklist

Content tab 24

• Uploading Content
• Organizing Content (Best Practices)
• Suggested Video Content Specification
• Publishing Content
• Understanding Content Details

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Studio - Layouts 5

• How to Create a Screen Layout for a Program
• Full Screen Content Playback
• Determining the Number of Required Zones
• Screen Layout with Overlay
• Applying a Screen Layout to a Program

Studio - Programs 9

• Creating a Program
• Editing a Program
• Loop Based Programming
• Calculating Loop Length
• Splitscreen/Fullscreen Transitions

View all 9

Studio - Timetables 2

• Creating a Timetable
• Assigning and Publishing a Timetable to a Site/Sites

Studio - Playlists 1

• Creating a Playlist

Reports (Proof of Play) 6

• Step-by-step: Creating a Proof of Play Report
• Reporting Formats
• Content Report Types
• Playlog Reports
• Campaign Reports

View all 6

Campaigns 2

• Adding a Campaign Widget
• Building a Campaign

Feeds 1

• Data Feeds

Video Walls 16

• Multiple Screen Video Wall - Getting Started
• Planning Your Video Wall
• Steps to Create a Multiple Screen Display
• Understanding Video Wall Limitations
• Deciding on Screen Arrangement

View all 16

Inter-player Sync 1

• Inter-player Sync programming checklist

Video on Demand 4

• VOD Users
• Creating the VOD Widget and Adding Media
• Accessing the VOD Dashboard
• Creating a VOD Program

HTML content 1

• HTML Rendering on the Media Player

Audio programming 0